Product Manager & Account Manager
May, 2024 - May, 2025
Climate Partnerships Advisor
September, 2023 - May, 2024
Highlights
Product Manager & Account Manager
- Manage 60+ accounts, support them on grant applications, best practices on our software, and managing nonprofit status
- Led HCB UI3 - a redesign of our software platform
- Worked across design, engineering, and operations to build out UI3, collect feedback, and iterate
- Designed new navigation across desktop and mobile in Figma
- Owned marketing rollout across newsletter & Slack
- Aggregate customer feedback and direct product roadmap
- Created and write HCB's monthly newsletter, grew audience to over 12K with an average open rate above 55%
- Launched HCB Help Center, wrote over 40 guides for users
- Redesigned application flow, wrote copy and designed structure of new website landing page to increase conversion rate
- Worked with legal team to write new contract for fiscally sponsored organizations, designed UI and UX to implement it natively within our platform
Climate Partnerships Advisor
- Brought over 50 organizations to our fiscal sponsorship program
- Allowed us to increase revenue substantially while still providing best-in-class experience
- Co-led project to redesign marketing site for HCB, created IA and wrote copy for the landing page - ultimately increasing the number of applications
- Redesigned onboarding experience to increase user satisifation and reduce longterm customer support time